Shipping policy

Last updated: October 29, 2026

Delivery area

We currently deliver to mainland Great Britain only. We do not offer delivery to Northern Ireland, the Republic of Ireland, offshore islands, the Channel Islands, the Isle of Man or international destinations.

Delivery availability is checked using your address at checkout. Some products may have additional delivery restrictions, which will be shown before purchase.

Standard tracked delivery

Standard delivery costs £6.99 and is free on eligible orders of £150 or more, after discounts.

Shop-stock orders are normally dispatched within 1–2 working days. Once dispatched, the expected courier transit time is 1–2 working days.

Working days are Monday to Friday, excluding bank holidays. Delivery estimates are not guaranteed unless we expressly state otherwise.

We use tracked Evri and FedEx services. The courier is selected according to the parcel and destination. Tracking details will be provided when available.

Free local delivery

Free local delivery is available for eligible addresses within five miles of our store, with a minimum order value of £20.

Local deliveries take place on Mondays, Wednesdays and Fridays. We will contact you to arrange your delivery day.

Please provide a contact telephone number and any relevant access instructions. Availability is confirmed at checkout.

Click and collect

Click and collect is available for eligible shop-stock items from:

Robins
Burton Road
Oakthorpe
Leicestershire
DE12 7QX

Orders are normally ready within 24 hours, subject to stock availability and store opening hours.

Please wait for your ready-for-collection email before travelling. Bring your order confirmation and order number, and ask at the shop counter when you arrive.

Products dispatched by suppliers

Where a product is dispatched directly by a supplier, its delivery arrangements, estimated times and any additional restrictions will be shown before purchase.

Supplier-dispatched products may arrive separately from shop-stock items. Collection and local delivery are only available where expressly offered.

Delivery problems

Please check your delivery address before placing your order and contact us promptly if you notice an error.

If your parcel is delayed, lost, damaged or delivered incorrectly, contact us so we can investigate and resolve the issue. We remain responsible for delivery until the goods are received by you or a person you have nominated, subject to applicable law.

Contact

Email: lizzie@robins-shop.co.uk
Telephone: 01530 270396